Electron-molecule collision processes involving vibro-rotational and, possibly, electronic excitations are analysed in a fixed-nuclei picture, and the influence of the nuclear motion isolated for the first time in the total scattering T matrix. Corrections due to the nuclear relaxation are in the form of an exponential operator, involving both space and energy differentiations of a fixed-nuclei electronic T matrix. The theory suggests that this amplitude should be evaluated off-shell, and the correct 'electronic' energies of the total system, in the entrance and exit channels, respectively. It is finally shown that, under the hypothesis of a short-lived resonance, Herzenberg's boomerang model follows naturally from the present theory.