A study of inelastic neutron scattering by the nucleus 186W at an incident energy of 2.75 MeV using the coupled-channel method has been made. Consideration is made of the 2+(0.122 MeV), 4+(0.3966 MeV), 2+(0.7375 MeV), 3+(0.8618 MeV) and 4+(1.031 MeV) excited states. It is shown that in this energy range the process may be described satisfactorily by the Davydov-Filippov model, considering 186W as a deformed nucleus with non-axial symmetry, given the quadrupole and hexadecapole deformations. The scattering process through the compound nucleus is calculated according t the Hauser-Feshbach formula. It is shown that the presence of direct excitation processes may be partly due to the non-axiality of 186W.