Principles of Good Governance in the Department of Population and Civil Records Pekanbaru

Public institutions that provide accountable, transparent, accessible, accessible public services are some of the characteristics of public institutions that have applied good governance principles. The Office of Population and Civil Registration of Pekanbaru City is a public institution that organizes public services in the field of population and civil registration, such as identity card service, family card, registration and issuance of birth certificate and death. This study aims to find out how the principles of good governance. This research is a qualitative descriptive research. The sampling technique used is purposive sampling technique. Techniques of data collection using observation and interviews and questionnaires. Sources of data used in this study is civil apparatus of state and society that take care of administration. The data obtained, analyzed using descriptive analysis technique consisting of data reduction, data presentation and conclusion. Based on the results of research that the application of good governance principles is good but there are some that need to be improved. Namely, equality and upholding the supremacy of the law. For that need an increase in some aspects.