Help: Frequently Asked Questions
Information on which journals are available online (including details on our
archive), plus advice on how to register for access to subscribed journals or
subscribe to new journals.
This section of help answers common usage queries and offers
guidance on how to use the Electronic Journals service effectively.
This section of help answers common queries about usernames and passwords.
Further information about copyright, and downloading and printing the various
full text formats.
How do I get full access to Electronic Journals?
- Q. Which journals are available online?
- A. All of IOP Publishing's journals
are available online (see our EJ home
page for a list of the titles available).
Institutions automatically qualify for online access to the journals to
which they subscribe (the current volume, plus a 10 year back file where available). When we
receive a completed Registration Form from your
institution, we match it against a list of the print journals to which you
subscribe and provide you with access.
- Q. Which years are available in full text?
- A. All of our journals' articles have been digitized
back to 1874. Institutional journal subscribers get access to the current
volume, plus a 10 year back file where available. Our Historic Archive
(in 2005, all journals from 1874-1994) is available for a low annual fee.
- Q. What do I need to access our Electronic
- A. You will need:
All our journals' abstracts and tables of content are freely available to
all. To access the full-text of our journals, you must be located at an
institution that subscribes. Your librarian must first
register for online access. You can tell if your
institution is registered and, if so, which IOP Publishing
journals you can receive online by checking the
journals subscriptions of your
- Any computer with full access to the Internet.
- World Wide Web browser software such as Netscape
Navigator or Microsoft Internet Explorer.
- Adobe Acrobat Reader software, or a
PostScript viewer (such as ghostview) or a
- Q. How do I get access to the World Wide
- A. You will need a World Wide Web
browser such as Netscape Navigator or Microsoft
Internet Explorer. Although the service is tested using a variety of browser
software, it is often best viewed with Netscape Navigator. This software is
available at a number of institutions, but principally at Netscape's own Web
(please refer to the note below).
- Q. How do I register?
If your library already subscribes to one or more of Institute of
Physics Publishing's journals, your librarian needs to complete a simple
registration form and return it to us (if they haven't done so already). The
Registration Form is available online; alternatively,
your librarian can contact Customer Services at
If your library has no existing subscriptions your librarian can
e-mail us at firstname.lastname@example.org.
We'll be happy to send out product samples, catalogues, or any other
information. Full details of IOP Publishing
titles, prices and subscription
information are available on this Web site.
- Q. Do I need a Network License?
- A. If you are currently networking or wish to network
your electronic resources between different sites and libraries within your
organization, then you may require a Network License. Information on
Network Licenses is available.
- Q. What is the Site Key?
- A. The Site Key is a unique identifier for your
institution. It is automatically generated by IOP
Publishing and displayed at the top right of the EJs home
page when you access the service from your registered institution.
- Q. Can I use proxy servers to access
- A. Using a proxy server can cause problems when you try
to access the service. We recommend that you do not use proxies. To
configure your browser so that it will not use proxies, open the Network
Preferences from the Options menu and select "No Proxies". If you have any
difficulties configuring your browser, please contact Customer Services at
- Q. What if one of our computers cannot access
- A. If one of your computers cannot access the site, it
could mean that it is using a proxy, which you can check as described above.
If it is not using a proxy, you may not have registered its Internet
Protocol (IP) address. Check the computer's IP address by accessing both of
our check-up pages
and http://www.iop.org/checkup) and
contact Customer Services at
email@example.com with these
- Q. How do I know if my institution is
registered for access to IOP Publishing's Electronic
- A. If your institution is registered, a Site Key and
the name of the Site Contact for your institution will be displayed at the
top right of the EJs home page. If you are unsure
whether your institution has registered for access to Electronic Journals,
please contact your librarian or
- Q. What if the computer tells me I am not
authorized to access a journal?
- A. This is probably because your institution does not
subscribe or does subscribe but is not registered to access the journal you
want (or the computer you are using is not registered). Ask your librarian
which IOP Publishing journals you are registered to receive
online and/or check the journals
subscriptions of your institution page.
- Q. What do I do if I have slow access to the
- A. In the first instance please contact your local
Systems Administrator to establish where the fault lies. If required
IOP Publishing can conduct tests to tell you where problems
are occurring. To do this, we require your Internet Service Provider (ISP)
details, network and IP address information.
- Why can't I access the full text?
- A. Possible reasons are:
- Your institution may not be subscribed or does subscribe but is not
registered to access the journal you want (or the computer you are using
is not listed as being registered). Ask your librarian which Institute of
Physics Publishing journals you are registered to receive online and/or
check the journals
subscriptions of your institution page
- Another reason you may not be able to access full text is that you are
working from a remote site and can only access the abstracts for those
journals to which your institution subscribes plus your personalization
* When installing software from an online archive,
please read any licence agreement and installation instructions first.
Installation instructions are usually available online (often called readme).
You may need to check with your technical support department before
downloading or installing the software. IOP Publishing makes
no guarantee of the quality or fitness for purpose of any software described
above. IOP Publishing cannot take responsibility for any
loss, damage or injury caused either directly or indirectly through the use of
this software. All trademarks and registered trademarks are the property of
their respective owners. Where IOP Publishing Ltd is aware of such a claim,
the product names appear in initial capital letters. IOP Publishing Ltd makes
no claim to these trademarks.
- Q. Can we subscribe to the electronic version only?
- A. At present, e-only access is only available for
New Journal of Physics (NJP),
Journal of High Energy Physics (JHEP),
Journal of Cosmology and Astroparticle Physics (JCAP),
Journal of Statistical Mechanics: Theory and Experiment (JSTAT) and
These titles are only available online i.e. not in print.
How to use Electronic Journals
Usernames and passwords
- Q. Do I need a username and password to
access Electronic Journals?
Access to the Standard mode, which provides free access to all tables
of contents and abstracts plus access to the full-text of your institutional
subscriptions, does not require a username and password. However, use of the
Login mode, which includes our personalization
options, does require a username and password.
- Q. What happens to my registration
- A. The information that you supply is stored in a
registration database under the rules of the Data
Protection Act. We may contact you about other IOP
Publishing products and services (unless you have asked us not to do so).
- Q. What if my username and password stop
- A. Usernames are case insensitive (i.e.
'john', 'John' and 'JOHN' are all treated as the same username).
Passwords are case sensitive (i.e. 'password', 'Password' and 'PASSWORD'
are treated as different passwords).
If your CAPS LOCK
key is on, you may have problems typing your password correctly.
Alternatively, it may be that someone has tried to use the username and
password to access the journals illegally. Contact
firstname.lastname@example.org for assistance.
- Q. How can I change my user details and/or
You can change your user details and/or password from the
User options page. You will need to login
Downloading and printing articles
- Q. How do copyright and fair use apply to
- A. You should approach Fair Use in the same way as you
would for IOP Publishing's print journals. You may keep a
print or electronic copy of an article for your own study. The Institute of
Physics is a not-for-profit learned society. We ask subscribers to help us
protect the future viability of electronic publishing by not redistributing
journal articles. Please do not make them available on Web, gopher or ftp
sites. Please do not e-mail them. We are, however, happy to discuss terms to
allow our subscribers to distribute and copy information more freely.
- Q. What about interlibrary loans?
- A. Institutions may use hard copies derived directly or
indirectly from the electronic edition of the publications for the purpose
of inter-library loan with the same limitations that apply to paper copies
for that purpose made from the print edition of the journals. Specifically,
copies must be made in compliance with Section 108 of the Copyright Act of
the USA and Technological Uses of Copyrighted Works (CONTU Guidelines), the
text of which is available as part of USA Copyright Office
Circular 21. The electronic
transmission of copies of articles for inter-library loan purposes is not
- Q. What are Adobe Acrobat and PDF and how do
I use them?
- A. The Portable Document Format (or
PDF) was developed by Adobe for viewing and printing documents on a PC,
Macintosh and a wide variety of UNIX systems. PDF documents offer
high-quality reproduction on screen and on paper. To read these documents
you need Adobe's Acrobat Reader software, which is simple to use and
available at no cost. You can download it from IOP
Publishing's site by selecting the 'Adobe Acrobat' link from Article Options
in the abstract view of your full-text article, or directly from Adobe's
(Please refer to the note below). You can set
up Acrobat Reader as a 'helper application' for your Web browser; this means
that whenever you download a PDF file, the Acrobat Reader will launch
automatically, at the same time opening the PDF document for you to read
on-screen. For more information, Acrobat Help can be found in the Electronic
Journals Help Index accessible via the Electronic Journals Navigational Link
- Q. What are PostScript and GhostView and how
do I use them?
- A. PostScript, developed by
Adobe, is a computer language for describing the text and graphics on a
printed page. It offers excellent print quality. PostScript is available for
articles published from 1996-2002 (PostScript is available for Journal of High Energy Physics (JHEP) articles from 1997 onwards). The PostScript files provided in the
Electronic Journals service are compressed using a compression method called
gzip. Gzip is available for a variety of platforms. If you do not
currently have it installed, you can download a copy from our online
PostScript help page (select the PostScript link from Article Options in
abstract view of your article or access via the Help index ). Once you have
uncompressed the file, you can send it to a PostScript compatible printer.
On a macintosh you will require a utility such as Drop-PS; in Windows you
will need to be in MS-DOS mode and type a command to print, e.g. copy
filename lpt1, or print filename; on UNIX, type lp -dprintername filename
(where printername is the name or code of the printer and filename is the
name of the uncompressed PostScript file). Alternatively, you can use
PostScript viewing software such as GhostView. You can download the free
GhostView software from the University of Wisconsin site
(Please refer to the note below).
- Q. How do I print on US Letter paper?
- A. When printing Acrobat files to US Letter paper from
A4 size journals in the archive from 1874-1995, we recommend checking Shrink to Fit in the Print dialogue box,
to ensure the article will fit on the paper size currently loaded on your
- Q. What is HyperCite®?
- A. HyperCite® technology
links article references to the abstracts or full text of cited papers. It
allows you to follow links to references cited in an article, or papers that
have cited the article you are looking at. This is achieved through links to
database of scientific and technical journal abstracts dating back to 1969,
to the Los Alamos e-print server (known as arxiv.org E-print), to other
publishers' Web sites and to IOP Publishing's own
Electronic Journal Archive. More information can be found by selecting
HyperCite® from the Electronic Journals Help Index.
- Q. I have an individual print subscription:
can I obtain online access to the electronic version?
Members of the Institute who subscribe to our journals
at the IOP member rate can obtain electronic access, as can LMS member subscribers and IPEM member subscribers.
- Q. How do I submit an article?
- A. Information for authors is available on our Web site
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